Admissions, Enrollment, and Family Experience Manager 

Admissions, Enrollment, and Family Experience Manager 

(Full-Time, On-Campus) 

Reports to: Director of Mission Advancement 

Dept. of Mission Advancement 

Spring Valley School 

Position Summary 

Spring Valley School is Alabama’s premier independent school for students with learning differences in grades 1–12. The Admissions & Enrollment Manager provides strategic and operational oversight of the admissions and enrollment process, serving as a primary ambassador for the school and guiding prospective families from initial inquiry through enrollment. 

This position manages admissions processes, enrollment data and trends, and relationships with prospective and current families while representing SVS to the greater community. Working collaboratively with school leadership and faculty, this position helps ensure students are appropriately matched with SVS and that new families experience a seamless transition into the school community. 

The position also provides seasonal oversight of parent-led initiatives that promote schoolwide family engagement, community, and belonging. 

The ideal candidate is a strategic thinker, relationship builder, exceptional communicator, and highly organized professional who is passionate about helping students with learning differences discover their strengths and reach their full potential. 

Essential Responsibilities 

Admissions & Enrollment Coordination 

• Oversee the complete admissions process from initial inquiry through enrollment.
• Serve as the primary point of contact and relationship manager for prospective families.
• Present Spring Valley School’s mission, educational model, programs, and student experience to prospective families through individual meetings, presentations, phone and email communications, campus tours, interviews, and other forums. 
• Help families understand their child’s individual learning needs and determine whether Spring Valley School is an appropriate educational setting. 
• Provide appropriate guidance and referrals when Spring Valley School is not the best fit for a student. 
• Coordinate admissions decisions, acceptance communications, enrollment contracts, and related documentation. 
• Coordinate Immunization Forms during the enrollment process. 
• Coordinate with school leadership on admissions appointments, campus tours, student shadow visits, parent meetings, screenings, evaluations, and other components of the admissions process. 
• Ensure that admissions files are complete, accurate, and appropriately maintained.
• Maintain timely and consistent communication with prospective families regarding application status, next steps, decisions, and enrollment requirements.
• Assist families in navigating available scholarship opportunities, including the CHOOSE Act and Scholarship for Kids, as applicable. 
• Establish, develop, and maintain an operating manual on processes and best practices specific to the comprehensive roles of admissions and enrollment. 

Registrar Responsibilities 

• Coordinate diplomas and faculty regalia for Graduation. 
• Generate, print, and distribute quarterly Report Cards. 
• Register upper school students for ACT administration, as applicable.
• Register upper school students for Dual Enrollment courses, as applicable.
• Other duties as assigned. 

Community Engagement 

• Develop and maintain relationships with feeder schools, educational consultants, psychologists, therapists, community organizations, and other professionals who support students with learning differences. 
• Represent Spring Valley School at community events, conferences, professional gatherings, and other outreach opportunities. 
• Identify and cultivate opportunities to expand the school’s admissions pipeline and community presence. 
• Collaborate with the Advancement team to ensure consistent messaging about the school’s mission, educational approach, and impact.
• Support and participate in outreach initiatives designed to attract mission-aligned families. 
• Collaborate with the SVS outreach center on community and/or parent events.
• Coordinate and oversee Open Houses and Parent Information Sessions for prospective families. 

Family Experience & Student Transition 

• Create a warm, personalized, and responsive experience for prospective families from first inquiry through enrollment. 
• Coordinate the transition of newly enrolled students and families into the Spring Valley School community. 
• Collaborate with the Dean of Students, Division Heads, faculty, and other appropriate team members to ensure successful onboarding. 
• Identify opportunities to strengthen family retention and engagement, and to simultaneously and consistently communicate the school’s value proposition.
• Gather and communicate family feedback that may inform admissions, enrollment, and student experience initiatives. 
• Collaborate with Communications to administer monthly parent surveys, and facilitate the feedback loop upon data review with school leadership. 

Enrollment Data & Reporting 

• Maintain accurate admissions and enrollment records within the school’s student information and enrollment management systems. 
• Analyze admissions and enrollment data to identify trends, opportunities, and potential challenges, and to inform the strategic direction of enrollment marketing efforts. 
• Prepare regular admissions and enrollment reports for the Executive Director, Advancement Director, and Leadership Team. 
• Maintain accurate and timely records while ensuring confidentiality of student and family information. 

Enrollment Marketing Collaboration 

• Collaborate with the Advancement Director and inter-department staff to develop and maintain admissions-related communications and marketing collateral.
• Routinely assess and assist with updating auto-communications set across enrollment management systems.
• Help ensure that admissions messaging accurately communicates Spring Valley School’s mission, educational approach, student outcomes, and unique value. 

Family Engagement Events 

Coordinate and oversee family-engagement events, including: 

• Parent Orientation 
• Meet the Teacher 
• New Family Breakfast & Senior Breakfast 
• Family Cookout (PAWS Committee Collaboration) 
• Town Hall 
• Trunk-or-Treat (PAWS Committee Collaboration) 
• Grand Pals Day (PAWS Committee Collaboration) 
• Grade-Level Parent Coffees with the Executive Director 
• Transition to Middle / Upper School “Level-Up” Panels 

Responsibilities include registration, scheduling, hospitality, logistics, staffing, communication, and follow-up. 

Qualifications 

• Bachelor’s degree preferred. 
• Two or more years of experience in admissions, enrollment management, education, customer service, and/or office administration preferred. 
• Outstanding organizational and project management skills. 
• Excellent written and verbal communication abilities. 
• Strong interpersonal skills and a welcoming, customer-focused demeanor.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Experience with Google Workspace is a plus. 
• Experience with Finalsite Enrollment Systems is a plus. 
• Ability to learn student information and enrollment management systems quickly.
• Commitment to confidentiality, professionalism, and exceptional customer service.
• Successful completion of all required background checks. 

Initial Application Process 

Interested candidates should submit a cover letter and resumé to Kristen Jackson at kjackson@springvalleyschool.org.

Applications will be reviewed on a rolling basis until the position is filled.